Q. HOW DO I PLACE AN ORDER?

A. There are four easy ways:

1) Order Online. Our Website is Completely Secure. We accept Visa, Mastercard.

2) By Mail. Pay by Cheque or Credit Card.

Please include all pertinent information: your name, ship-to address, phone, name of switch cover design. Also, don't forget to include the expiration date and 3 digit security code on your credit card.

Send To:
HomePlates
23 Morses Lane Industrial Estate
Brightlingsea, Colchester, Essex CO7 0SQ
UK

3) By Fax: 0800-471-5093. Pay by Credit Card.

Please include all pertinent information: your name, ship-to address, phone, name of switch cover design. Also, don't forget to include the expiration date and 3 Digit Security Code on your credit card.

4) By Phone:

Call: 01206 307999

Credit cards accepted via phone:

Maestro (domestic) & Solo
MasterCard
Visa Credit
UK Visa Debit
UK Visa Electron
Commercial cards
Maestro
JCB

Q. HOW ARE YOUR ITEMS SHIPPED?

A. All orders are shipped via Royal Mail. In some cases, large orders will be delivered by carrier. All postal/carriage charges quoted are to Mainland UK only. We only ship to customers in the UK.
Shipping & Handling:

1 item £3.00
2 - 5 items £3.50
5+ items: £4.00

Q. WHAT IS YOUR REFUND & RETURN POLICY?

A. 100% Satisfaction is Guaranteed. You may return any item(s) for a full refund within fifteen working days. The only exceptions are custom orders, which are non-refundable.
When returning switch covers, please ship them in their original packaging in a padded mailer so they arrive in the same condition in which they were sent. Indicate your order number, name, address, phone, and email address (if available.) HomePlates will make a full product(s) refund (excluding the cost of shipping the item to you) providing that the goods are returned in a clean, re-saleable condition in the original packaging and received by us within fifteen working days of your receiving your order.
You, the Customer, are responsible for any and all shipping charges to return the item(s) to us unless we shipped an incorrect or damaged item to you. You must return any goods using a Recorded Delivery service.

Q. I'M AN ARTIST/PHOTOGRAPHER, HOW DO I HAVE MY WORK CONSIDERED BY HOMEPLATES FOR LICENSING?

A. We welcome all enquiries from Artists and Photographers. If we like your work and it fits into our product line, we will contact you to discuss Licensing. Please contact us first with the type of art you have, and/or direct us to your website where we can view your artwork. Please DO NOT SEND OR EMAIL ANY ARTWORK. WE DO NOT CONSIDER UNSOLICITED ARTWORK OR PHOTOGRAPHY.

Q. WHAT IS YOUR PRIVACY POLICY?

A. Privacy Statement:
Information collected from you will be used only for the purpose of sending information to you about our products or services, responding to your questions or comments, or as otherwise may be described at the point of collection (for example on a web form or sending information to your friends email that you provided). If you provide contact information, our staff may contact you to clarify your order, comment or question, to obtain or provide more detailed information to you, or, if you are an existing customer, to learn about your level of satisfaction with our services. Personal information that you provide will not be sold to third parties. Also, we will not share or disclose any personal information except as needed to provide you with the service you have expressly requested, including for purposes of shipping, billing and/or payment processing.